Frequently Asked Questions

After we have received your order in good order, you will receive an order confirmation. If you pay by bank transfer, the order will be processed after payment has been received. You will then also receive the invoice. When your order is ready, you will be notified by our distributor.

No, unfortunately, we order our products especially for you in size and color (hinges and locks, rubbers and miscellaneous). For these products, the right of withdrawal expires in accordance with the distance selling law. If you are unsure about the dimensions, you can contact us, because you cannot return your ordered items.

No, all prices are exclusive of 21% VAT. In the shopping cart you will see the total price including VAT, Gateway fees & shipping / handling costs.

Hinges and locks, rubbers and miscellaneous: in stock 2 working days, otherwise 3 working days

Although we do our utmost in terms of quality, service and price, it is possible that you have a complaint. You can make that complaint known via our contact page. We will contact you within a maximum of 14 calendar days to discuss further processing. If you are dissatisfied with the delivered order, you can send an email to info@fenestro.nl as soon as possible after the invoice date. Please state your comment as completely as possible in this e-mail. As soon as we have received your email, we will confirm receipt. We will contact you within a maximum of 14 calendar days to discuss further processing. If a complaint is not resolved properly, you can submit your complaint/dispute to the Thuiswinkel Disputes Committee. You can also submit your complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/).

In the Netherlands you have the option to have your order delivered or collected:

  • Pick up: free
  • Delivery: €12.50

In Belgium you have the option to have your order delivered or collected:

  • Pick up: free
  • Delivery: €15,-

In Germany you have the option to have your order delivered only*:

  • Delivery: €15,-

In Denmark, France, Italy, Luxembourg, Austria, Slovakia, Spain, Czech Republic you have the option to have your order delivered only*:

  • Delivery: €20,-

In Finland, Hungary, Ireland, Norway, Poland, Portugal, Slovenia, Sweden, Switzerland you have the option to have your order delivered only*:

  • Delivery: €25,-

In Cyprus, Andorra, Bulgaria, Estonia, Greece, Croatia, Latvia, Liechtenstein, Lithuania, Malta, Monaco, Romania, San Marino, UK you have the option to have your order delivered only*:

  • Delivery: €30,-

Countries with * are excluded from length material such as profiles and multi-point locks and from free shipping